Terms of Service

Last updated: 4 February 2026

1. Overview

These Terms of Service govern your use of the HayleyHays Luxe Boutique website and the purchase of products from us.

By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website.

2. About Us

HayleyHays Luxe Boutique is an independent online jewellery boutique offering carefully curated pieces for everyday luxury.

3. Eligibility

To use this website and place an order, you must be at least 18 years old or have permission from a parent or guardian.

4. Products & Descriptions

We make every effort to ensure that product descriptions, images, and prices are accurate. However, colours and appearance may vary slightly due to lighting, photography, or screen settings.

All products are subject to availability, and we reserve the right to discontinue any item at any time.

5. Pricing & Payments

All prices are shown in GBP unless stated otherwise
Prices are subject to change without notice
Payment must be made in full at checkout
Payments are processed securely through trusted third-party providers

We do not store your payment details.

6. Orders

Once an order is placed, you will receive confirmation.

We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud or errors in pricing or product information.

7. Shipping

All parcels are carefully packed and posted the next business day.

Delivery times are estimates and may vary due to factors outside our control. Please refer to our Shipping Policy for full details.

8. Returns & Refunds

Returns and refunds are handled in line with our Returns Policy, which forms part of these Terms.

Please review this policy before making a purchase.

9. Intellectual Property

All content on this website — including images, text, logos, and designs — is the property of HayleyHays Luxe Boutique and may not be copied, reproduced, or used without permission.

10. Limitation of Liability

To the fullest extent permitted by law, HayleyHays Luxe Boutique shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

Nothing in these Terms limits your statutory consumer rights.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of those sites.

12. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will take effect once posted on this page.

13. Contact

If you have any questions about these Terms of Service, please contact us via the Contact Us page on our website.