Return & Refund Policy
Returns & Refunds Policy
Last updated: 4 February 2026
1. Overview
At HayleyHays Luxe Boutique, all sales are final.
Due to the nature of our products, we do not accept returns or exchanges unless an item is faulty. This policy helps us maintain hygiene standards and ensure fairness for all customers.
2. Faulty Items
If you believe your item is faulty, please contact us via the Contact Us page on our website within 48 hours of receiving your order.
When contacting us, please include:
- Your order number
- A clear description of the issue
- Clear photographs showing the fault
Each case will be reviewed individually.
3. Fault Verification
Once the fault has been confirmed:
- We may offer a replacement, repair, or refund, depending on the issue and item availability
- Refunds, if approved, will be processed to the original payment method
- Refunds will be issued within 7–10 working days of approval
4. Non-Faulty Items
We do not offer refunds or exchanges for:
- Change of mind
- Incorrect size or style choice
- Items damaged due to wear, misuse, or improper care
- General wear and tear
Please ensure you read all product descriptions carefully before purchasing.
5. Return of Faulty Items
If a return is required for a faulty item, return instructions will be provided once the fault has been approved.
We recommend using a tracked service. Return postage for faulty items will be handled in line with UK consumer rights.
6. Sale Items
All sale and promotional items are subject to the same strict no-returns policy unless faulty.
7. Changes to This Policy
HayleyHays Luxe Boutique reserves the right to update this Returns & Refunds Policy at any time. Any changes will be posted on this page with an updated revision date.